diamond exchange
diamond exchange
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This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 7532239455
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely log in. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection and wait for a stable signal. If you don't receive the OTP, click on send OTP again and allow the required time to pass. If the issue persists, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If your login number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer. Alternatively, try logging in with the same active number to avoid any issues. This will help resolve any discrepancies and ensure continued access to your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once downloaded, you can log in and start playing the updated app with ease. This should fix any problems and allow you to continue using the app as normal.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher than many other apps. Withdrawals are only allowed for money earned from gaming, not for bonus amounts. This means you can't withdraw the bonus you receive, only the money you've earned through actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC (Know Your Customer) details in the app, including saving your Aadhaar card, UPI, and bank details. This is a mandatory step to ensure a smooth and secure experience. Once completed, you can proceed with the next steps in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow for a seamless process, taking anywhere from 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours for resolution. This delay is an exception to the otherwise efficient app experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings are only usable for gaming purposes and cannot be withdrawn by anyone else. You can withdraw funds earned from playing games with the bonus amount, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve this issue, check your transaction history in the settings. If your withdrawal request is pending, rest assured that the funds will be added to your wallet account within 24 hours. If not, you can reach out to their care centre for assistance.
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